SPEAKER_00 0:00

So is there any tips that you do that you could share with another business owner that help you get those those uh those good reviews?

SPEAKER_01 0:08

Yeah, so um I guess first and foremost, if you're not thinking about it or you think it's like doesn't really matter. I've I get enough word of mouth or whatever, it matters.

SPEAKER_00 0:23

What's up everybody? This is another episode of Connections That Matter. We have a great guest today, uh, Joe Pucci, Gucci with a P, right? So we said. Uh, and he uh he actually just helped me and my family move. Uh, and I got connected to Joe through a referral. Uh, and I thought it'd be awesome to have a conversation with Joe about, you know, moving into different places, getting referrals, getting settled in. So, Joe, real quick, tell us a bit about your business.

SPEAKER_01 0:53

Yeah, thank you. It's nice to be here. Appreciate you inviting me on. Um, yeah, we own a moving company, it's Choice Moving. Um, we have a location in Fort Collins and one down in Denver. And, you know, we're trying to give people the best moving experience they've ever had. It's basically what we do.

SPEAKER_00 1:09

So if people not have I mean, there's like, let's call my friends and I'll buy you pizza and beer.

SPEAKER_01 1:14

That lasts for a little while, and then you start to get into your fourth-fifth move or whatever, you just start to get older and you know, it's not worth the risk for most folks, or you don't, your friends all moved. Whatever it is, everybody gets to a point where they're like, I'm ready to have someone else take over this. Some people just accumulate a ton of stuff. You have kids, so yeah.

SPEAKER_00 1:32

Well, and I anytime you have a life transition, uh transitions, uh, whether you have a kid, all of a sudden I'm in an apartment, and now I uh uh I need a house, uh, and so I'm moving. Um, you know, that's always great referral opportunities is putting people together around different key situations. So um why don't you pick something like a recent move that you had? What were they going through? And then who did you collaborate with on something like that?

SPEAKER_01 1:58

Sure. Yeah, it happens all the time. Um we recently had a job down in Denver and pretty large size and scope on the scale. So it required us, and they wanted, you know, really a one-stop shop. They just want to deal with one interface, they don't want to deal with a lot of different vendors. So that kind of puts the pressure on you to go outside of sometimes what your capabilities are, but to bring in other folks who are capable and you know, kind of make all this connection. So we had to have, you know, people for freight because they had certain things that weren't necessarily like household goods. It was more like that should be on a freight. Um, we had to get flatbeds and hotshot type stuff because again, it's got to be loaded on, sort of like things in the patio and art. We needed craters because again, we do all kinds of moving and preparation, but we don't have like an in-house team building crates, so we needed a contract one. So a lot in that format. And then similarly, you know, the interaction with the client, it's quite a bit when we're doing an in-home walkthrough, when we're reaching out to them for follow-ups and confirmations. And we usually have the chance to get a question about um, you know, well, I'm gonna have to have the house cleaned on a Friday. And we're like, well, do you do you need a referral for cleaners? We know a lot of great cleaners in town, and you know, that those kind of things. We're always a lot of people hire us because they want a local company, and we're always trying to offer any kind of local services that we know as referral partners because it tends to be the best fit for those clients.

SPEAKER_00 3:17

Yeah, well, I think that's a good point. Like, not every move is the same, right? Different equipment, different resources. And so how do you how do you find um different vendor partners that like I like I wouldn't even know where to find somebody who can build crates, but obviously as a mover, that's your job. Um, how do you source those? And then how do you make sure that you have the best people collaborating with you? Sure.

SPEAKER_01 3:37

Yeah, those are great questions. Um, trial and error is the real answer. I mean, it comes down to always keeping a network and a pipeline going for both for hiring, but also for kind of knowing who new vendors are or contractors or handyman or floor guys or whoever it is in the wheelhouse that you might need the service with or the partnership or branding or anything like that. And um, yeah, we basically just try to give people a chance. Like we vet them, we meet them, we kind of get a vibe on whether or not they are providing top-level service, look into their reviews and reputation, and then give them a chance and start to kind of put them on some of our jobs, take them under our wing when we need them, and good fit's a good fit, and you start to move forward with people who provide great service and do right by your clients and add value, and that's all we look for.

SPEAKER_00 4:21

Do you have people like trying to get on your list or work with you or they they they market to moving companies? And um okay, cool. Like uh what what are the people that stand out? So if you're trying to get on someone's list, what are some things they do that separate themselves?

SPEAKER_01 4:36

Yeah, so you know, a lot of like adjacent services. So another moving company is not gonna necessarily reach out and try to partner up with me, although it has happened with big scale things we have. Um, but typically it's like a packer or someone who um specializes in organizing and pre-move kind of setup, they're gonna reach out and say, I do X, Y, and Z. You know, I need movers sometimes because I can't handle that size and scope. What can you do? Um again, specialty things. So we do lots and lots of pianos in different sizes and scopes. Once you're like needing a baby grand moved up glass stairs, we're gonna outsource that. And we've had piano specific companies or um gym fitness equipment, they reach out and say, This is what we do if you don't want to do it. And that's a nice, you know, area to kind of be able to outsource because sometimes their specialty is just worth it.

SPEAKER_00 5:23

Awesome. Well, yeah, give me an example of somebody that you're collaborating with that is your favorite, you've done multiple jobs together, uh, maybe you've referred or got referrals from. Um, you know, you can shout out their name, and then also what do they do specifically that you know made you think of them?

SPEAKER_01 5:38

Yeah, so I mean, we do have a piano company, a uh a pro piano movers um out of Fort Collins. Um and they're great. We use them when we have overflow or we can't handle the size and scope of the situation. Um, you know, so a a lot of our a lot of our vendors and partners are just really advantageous to us because they see the need that somebody has for movers and whether it's just like moving a fridge in and out, like the contractors who use us and stuff like that, they're like, we're doing hardwood floors. Um one of our handyman in town is Tiger Oaks Craftsman, okay, and he's awesome, he does great work. We refer him when we you know cause a nick or a ding or a bing, he comes up and helps our clean up our mess. Um, but more so he's in people's homes all the time, and they might be having a handyman in there getting stuff ready before moving. So then he's you know in a nice trustworthy position to say you should call these guys, they'll they might help you out, they'll come out and give you a great quote and that kind of thing. So um there's there's all kinds of uh different partners and vendors. It's like anybody who's dealing with a a client and they know that they're gonna be coming up with a move or having to deal with movement of some heavy stuff. So sounds vague because it is, but it touch points a lot of different people in a lot of different realms.

SPEAKER_00 6:51

Well, as a local company, uh what are you seeing in northern Colorado? Where are people moving from? Where are they moving to? What does uh you know, what's what's in right now?

SPEAKER_01 6:59

Yeah, it's been a lot of changes the last couple years. So um it's been a lot of different uh kind of demographic changes, but what we're still seeing is a lot of people wanting to just get some affordability. Um and so it's kind of migrations from the denser populated cities in urban centers to kind of the suburbs of that, or where there's still, you know, a little more land to expand, you get a little bit more house, you're in a newer build, those kind of things. We're still seeing a lot of that. Um we're seeing a pretty good amount of people leaving the Denver metro area for those kind of adjacent suburbs. Um so yeah, kind of all over trends. Still a lot of there was a period right after COVID where we saw a very large increase in like divorce and split-ups and stuff like that. It was like a kind of a this is a weird uptick. Um that has since kind of tapered back to normal. And it's again just a lot of people renting and they're and they're switching, you know, at the end of months or whatever. Um, and then we're starting to kind of see people wanting to buy again and get back into selling and buying their house again because uh yeah, last two summers, which is our busy season, you know, they just haven't performed as well in the overall housing market as everybody attached to it would have preferred. So we're hoping for a rebound this this year.

SPEAKER_00 8:17

Yeah, well, I think so, you know, I've as a real estate investor, uh, you know, markets come and go. It's it's interesting the difference between like uh COVID and and then now and um you know different building and different things. Um has there ever been something that you're like, I can't move that, or that's that's yeah, that that's a that's a stairway I can't get up. Like that won't make you're gonna just leave that in the house.

SPEAKER_01 8:41

Like, yeah, yeah, absolutely. I mean, it's amazing how much amnesia is out there with folks when they go, I don't remember if that was built in here or if it was brought in here. And typically, if they can't remember, it was built in there. So we do get a lot of things where you're like in the home or in the basement, and you're like, How did they even how'd they get this in here? They don't know, and we go, I'm pretty sure this whole thing needs to come apart before this can, you know, make it through your stairway or whatever. Um, and then yeah, you just get interesting stuff sometimes, like gigantic cement sculptures or marble, and you're like, pretty sure we need a crane for that. And like again, it's where you need to know some other people if you're gonna try to get a job like that to kind of partner up on it and let them know. And you know, we're transparent, we're not trying to like let them like like that. It'll be our team. We're like, I'm gonna hire out a guy for that specifically, and we're gonna focus on our bread and butter and wheelhouse. And um, just again, they just want to make it as simplified of a process as possible and like give me all my quotes in one, you know, nice simplified way to look at it and know what I'm getting into.

SPEAKER_00 9:44

For sure. So, you know, I mean, uh, there's only so many moves that happened in Northern Colorado, and you're not the only moving company, so different marketing techniques that you're using that are working well, but also like I found you through a referral through a real estate agent. Um, what relationships are you trying to foster so that Choice Moving gets those deals?

SPEAKER_01 10:02

Yeah. Um, well, shout out to uh our mailers, uh AI Moving Letters, because they're our best performing like marketing source for leads. Okay. As far as just a direct thing that's pretty straightforward to track. Um, so those help a lot um for getting out to folks. But as far as referral partners, you kind of nailed it, real estate agents are probably at the the top because they're the most um directly interfacing with a client who's looking to buy or sell at home. So they have a lot of influence on people, and and you know, people tend to kind of again lean on their real estate agent to help them organize all these vendors and people that are gonna already be dealing with them and their house and stuff. And so um, yeah, we lean on them, we lean on loan officers and mortgage companies and title and that kind of thing, because anybody associated with that transaction is gonna have a touch point to say, well, here's a card for somebody if you need a mover. Um, and then kind of your next in line are people who are also really close in the space, like your moving coordinators or your receptionists at big apartment complexes and um, especially in Denver, the high-rise condos where you might have you know hundreds of units in one building, and there's one gal or guy sitting at a desk all day just providing that information to the residents at the building. Um property managers, storage facility owners who, you know, maybe they have a couple of different storage facilities or whatever. It's people moving in and out of storage, usually need a truck and people to get them in and out of storage. So um, yeah, basically anybody who's kind of in a situation where they're like, yeah, we we deal with a lot of people who could use your servers. Sure. We try to find them, we try to get in front of them.

SPEAKER_00 11:39

Yeah, but I imagine you make them look good, especially um as a professional, things happen quick, they happen well, like there's not a lot of surprises that do there. Um, and I know your team was great uh with the communication and the care that they took with my stuff. Um, but in a referral, it is a real estate agent who's recommending the client. You talk with the client. Talk to me about the communication that you do around a deal or a move that is not just the client, but also the referral partner. What is that back and forth between the um the referral generator and the the client?

SPEAKER_01 12:13

Yeah, so we usually try to you know keep our referral partners kind of in the loop um a little bit. It kind of depends on the level of you know, like referral partner. Are they someone that's always sending or whatever? Because we have as as far in our system as like an affiliate portal where people who are prolific referral partners, they're able to basically just send somebody in someone's information to us right into our system, knowing like they're about they're gonna get a quote next thing. So it even alleviates that step for the client for their client. They're like, I'll send it to my movers and get the process rolling for you. But um, but yeah, we try to you know recognize that this person sent us this information, try to keep them in the loop that like we're reaching out and we're on top of it. Thanks so much. And then even a follow-up once we kind of know how the service went with the client, which again, when they come from referral partners, like we're bending over backwards to make sure it went well. Even if it didn't go well, we're making sure it goes well. We're we're smoothing it over, whatever happens. And 98% of the time, they go great anyways, because we're trying our best to deliver top-notch service. Moving is moving, so if there's an issue or whatever, we're we're we're gonna make it right. Yeah. So then that feedback usually from the client to the referral partner is thanks so much. X, Y, and Z added value movers were great. And then we try to kind of come back in once we know that that's been established and say, hey, we moved the Pauls, they were wonderful folks. Thanks again for that referral partner, you know. And then it's kind of a nice feedback loop for everyone that goes, people who I sent, we're actually booked with them, they did a great job. Clients are happy, movers were happy, and we kind of just keep that going.

SPEAKER_00 13:41

Well, I look at your Google reviews and you have so many five-star reviews, and people are writing these like love stories about what you did. And um, I know that is not by accident, that is very intentional. Um, to not only do a great job, but to have somebody share their experience. Um you know what some business owners do a great job, but they don't get the reviews, they don't actually have people that are willing to take some time out of their day to post that. So, is there any tips that you do um that you could share with another business owner um that help you get those those uh those good reviews?

SPEAKER_01 14:14

Yeah, so um I guess first and foremost, if you're not thinking about it or you think it's like doesn't really matter, I've I get enough word of mouth or whatever, it matters. Um, we all have to appease the algorithms and we all have to kind of understand Google controls how your search uh comes up. And so, yeah, once we really recognize that, then we just built into our process if we're already delivering five-star service, why aren't we capturing that from clients? And so we, you know, went a step further than that. We incentivize it throughout our our team. Our guys get bonuses for getting great reviews, they get bonuses for personally being mentioned, all those little touch points that are gonna build rapport when they're on the job, so that they're kind of from the beginning knowing that, like, hey, the customer service we're providing is gonna get us that five-star review, that five-star review is gonna get us a bonus, and it's all a positive feedback loop that we just keep reinforcing because being a smaller moving company, we can't just compete on volume and say who cares if we've delivered a few bad experiences, we'll drown it out, and all the hundreds of others we're about to have next week. Everyone matters to us. We want raving fans from every experience, and we're proud of all those five-star reviews, and it's easy to have 2,000 and be out of 4.9, but still have a hundred one-stars. We don't have any one stars that are legitimate. So yeah, it's a it's a difficult space, and that's where we're trying to be competitive in reputation, and we take reputation management seriously. And I would recommend that everybody have a way to uh a pitch to ask for it politely in person, um, a process to follow up with an email and a text request and drive them to GMB pages. Don't focus on the millions of other ways you can get reviews to different independent sites or Yelps or Facebook or whatever. If you already have a great GMB page and you want to build up those other authorities, that's important. I wouldn't say don't, but I'd say focus on GMB first and get above 500.

SPEAKER_00 16:08

So is it something you teach? Like how did you how did you build your process? I mean, was it just something you did from the beginning of your company? No. Okay.

SPEAKER_01 16:16

We're going on our 10th year, and we would be a lot further along if I would have been doing what we've been doing the last like three years from the beginning, but you know, started at 23 and life's a learning curve. So I had to put in my time uh doing things the wrong way for a little while before I started to figure out what I needed to do right. And um, and yeah, it's just kind of once once you recognize the significance of it and you see the difference in what having a hundred reviews at a five-star rating looks like versus having 300 versus 500 and the authority and credibility that um search engines start to give you and different things like that. And and also at the end of the day, it is the most powerful thing that a potential client who calls us will say always. I looked up your reviews, and not just I saw you had X amount or I saw it was a 5-0. They always get into the details. Like I read six of them, and I couldn't believe what people had to say, and they mentioned your guys, and they mentioned you as the owner, whatever it is. It's like very detailed, so they get this real credible source of like they're an authentic real company because no one wants to deal with spam, no one wants to deal with something that feels polished or fake, and then when the movers show up, it's not what you were expecting. And that's the industry that we work in and the reputation we're aware of that it has. And it's not necessarily a horrible thing for us because it's really easy then to set the bar high by just delivering your branding, you know, and showing up and giving five-star service.

SPEAKER_00 17:46

Well, how do you, you know, so I mean, obviously I can look at you now and it's it's impressive, but there was that point where you're like, Oh, I wish I would have been doing this earlier. You start and there's other moving companies with a lot more reviews or bigger. Um, what was that kind of that grind to get to where you are now? And uh any advice do you have that might someone might have like imposter syndrome or like I'm too new, or everybody else is so much further ahead than myself to make that decision to to go into that? Yeah, definitely.

SPEAKER_01 18:16

So um part of what was really helpful was being able to kind of get a higher level look at what where I wanted to go and what I was doing. Because when you're just at the beginning and you're like looking a month out is your furthest forecasting, you're kind of just on the treadmill doing everything, wearing all the hats, it's really hard to get your head above the grass and see what's going on. Once I got off the trucks and I really started to just hire guys and focus on what I should be doing to grow the business and scale things, we started doing much, much better. Then once I started to find middle management who could do things that I wasn't as good at and they were much better at it, and I just gave them the autonomy to flourish, we started to do much better. And like those are all factors that require little staircase scaling to it. It's not like it doesn't happen right away. You won't find the next middle management right away, you won't train them right away perfectly. They all take time, but as long as you kind of see where your goal is and you start making little inches towards it, you'll, you know, improve.

SPEAKER_00 19:14

Was it tough giving up those hats? I mean, if you're used to doing it, it's you know, like you're yeah, nobody is as passionate about your business as you are, right? So I mean you might do a certain level of care and then you're hiring somebody who's new and allowing them to be a beginner, but um how did you give yourself the freedom to step away or to hire or uh to work on the business, not in the business?

SPEAKER_01 19:33

I it's two things. I started to have a family, so I had like little kids and a wife that at home that needed my help and stuff like that. So it was like by necessity to kind of not be fully on the grind all the time with everything. It's like, how do I get more on the office backend side of things? Um, and then just like killing your ego. Really like killing your ego in a healthy way is is is important because even at the beginning, like you're selling the job, then you do the job, and then you get the five-star review. You feel great about the whole thing from start to finish, and then you build up this idea that someone else isn't gonna do it as good as me, they won't care as much as me, or whatever. Sure. Then I'd hire some guy who's an experienced mover, and he'd be teaching me, he's under me, and he's teaching me how to rap better and how to be more efficient with rubber bands. And I'm going, oh, so maybe my six years in the industry right now isn't as like much experience as I thought, versus this guy who's teaching me right now, you know. So you start to actually recognize people who are more efficient or proficient at a certain thing, and either learn from them or let them, you know, have the space to own that role. And those kind of things have really helped. And then, like anything else, like get a good mentor or at least a good benchmark because the first few years I was just floating around in my land. Like, here's where I know I'm I was and where I'm going. Great, I did a little better, that's good enough. But until you really know, like, well, who are other owners just like me? Who are my competition, or who are other owners just like me in other areas or realms or states, or how are people going from 500 to a million to one and a half to two? All the little bottlenecks of, you know, you really knowledge is power, it's corny, but like get out there and learn as much as you can from as many people who are in a situation that you look at and go, I'd like to be there, because that's the only really way to figure out how to get to it. If you do it on your own, it'll take forever.

SPEAKER_00 21:22

No doubt. And I think like building connections and alliances will allow you to get to the next level, will allow you to scale. So, what is the what's the goal? What's uh what's the five-year goal?

SPEAKER_01 21:32

Uh guys, five-year goal, um possibly another location. You know, we've got the we've got the two, but that's how we want to keep growing, kind of that satellite location to provide the locality to keep us competitive. Um and yeah, just keep adding more trucks, keep adding more guys. Um, you know, that's really what we want to do. We don't want to franchise, we don't want to be bought and sold by some bigger moving company. We just want to continue to do our thing and find a like. Find our expansion point, reach it, and then look for a new territory where it's like we can be competitive here. Um, it's got a relatively low bar of entry, and I think we've got the right setup to service this community and then kind of just get in and replicate the process. I think the more we do the process, better it is to, you know, it's getting more and more honed in and it's easier to replicate in a new space.

SPEAKER_00 22:21

So well, moving is such a physical job too, right? I mean, you talk we talked about the people aspect of it and um you know, homeowners, but I was, you know, I'm trying to stay out of your guys' way, uh, you know, picking up some things, but mostly just trying to stay out of their way. But uh I was I was worn out by the end of the day. How do you how do you do it day after day after day and still have that good attitude uh where you can put on that you know that that customer service hat?

SPEAKER_01 22:45

Yeah, it's a challenge. I mean it's um it's physically intense and some days can be long and some jobs can be more than what you expected, or the logistics can change because you know you might be quoting a job three or four weeks before the actual home gets sold or before the folks have to deal with the moving situation, and there's a lot of that. Like, I didn't end up selling what was in the garage. Did I forget to show you the two storage sheds, you know, whatever it is. So uh like great movers who are on the jobs and can do this long term, their their mindset is super flexible. They don't go to work with a super rigid, this is what it'll be, because if you do that, you'll be disappointed more than not. And you you just learn to be very flexible, you learn to lift and get through the day safely because you're gonna be doing it back to back to back. And really, like anything else, your body gets conditioned. Yeah, I mean, it's really weird. You don't have to, we used to hire like football players from CSU and get like huge buff dudes and stuff, and they burn out quickly or don't like to do stairs, you know, like apartments and stuff. So you're not bench pressing in this type of work, but you're working all day. So somebody who gets their body accustomed to just like the movement and the grind of it all the time, and then you know, being smart and knowing when you might be dealing with an injury, taking some time. Um, we kind of break up people's schedules so they're not typically doing like four or five days of long hours in a row. It's like throw them on on a Wednesday of just doing two-hour delivery or something like that, or give them a you know, middle of the week break, stuff like that. So we try really well or really hard with scheduling to give guys the efficiencies they need um within their schedule to get the hours they want, but also to not burn out because that's an issue. And if I start noticing guys having that, more guys getting injured, more guys kind of burning out at requesting time off, that's a trigger sign for hiring. Yeah, and that's you know, we're always projecting out two weeks in advance hiring and always continually hiring, basically, like it never really stops, it's always on, and we're always willing to bring in somebody and interview them, and if they're a right fit, like figure out how to get them into the schedule because there's just so much turnover and ebb and flow in the seasonality and in like the peak timings of like the 25th through the fifth get slammed regardless of the month, typically. But then you might have you know a week-long period in the middle of January where you're like, I don't have any move for a couple of days, guys. This is you know, so dealing with that with scheduling and with crews and stuff is a challenge. Um, the answer we've found is to just be very proactive and keep that hiring ad always running, keep good guys retained and weed out bad guys as soon as you can. Sure. Bad guys. No, I mean I've got underperformers or some guys come in and are good for the first week, and then personal life stuff brings their attitude down or whatever. And it's definitely a a job where like in the morning when the guys are there, you're trying to like have them be pumped up, have them know what to expect, and get them ready for the mindset of the day. Because, like you said, it's a uncomfortable job to be in a bad mood, right? Having to live physical stuff all day, you know, sometimes in a difficult situation, whether it's in winter and it's snowing or it's in summer and it's a hundred degrees. So it's a full spectrum.

SPEAKER_00 25:52

Awesome. Well, I imagine there's gonna be a lot of people watching this episode and they're like, man, I want to I want to connect with Joe. I mean, great advice, uh, vision to want to scale. Um, and we on this platform uh give you an opportunity to ask for some connections. So who are what are some additional connections that you're looking for? Uh any Northern Colorado business owners, any industries specifically that you would love introductions to?

SPEAKER_01 26:14

Yeah, I mean, I'm always willing to meet and connect with almost about anyone because I I don't mind if they're trying to pick my brain for their own growth. And I particularly like when they have insight that I can pick their brain and it helps contribute to my overall growth. If it's mutually beneficial, that's a great, a great meeting, you know. And and typically um that's what I find is meeting with other like-minded owners. Um, it helps to meet with people kind of at your scale or above it. If you're trying to get insight, it also helps to meet with people below you because that's a nice place to be able to lend some value and drop some knowledge that they might not have acquired yet. So um without keeping it way too generalized, you know, that's that's kind of it. I like just meeting with other uh small entrepreneurs. I'm getting more to a place where the idea of entrepreneurs who have numerous businesses is interesting to me because that's what I'm finding is a difficult task. You're trying to manage things in other realms and you're trying to budget time in a different capacity than you're used to. And um, yeah, talk about wearing different hats when they're you know similar ownership hats, but they're of different um businesses in different types of uh industries, um, and it can kind of be overwhelming. So to talk with people who have done that and manage that space and and can kind of yeah, control that a little bit easier would be nice. So yeah, I don't know.

SPEAKER_00 27:36

No, I mean there's a lot of people that want to, you know, they want to talk to people that are moving. We talk about key situations and how that transitions into there's a lot of people that help so like having a kid uh might transition into a move, or getting married might transition into a move, or selling a business might transition to a move. So uh if you have a business that uh is um also working on those key situations and you want to reach out to Joe, I would absolutely encourage you to do that. Joe, how can uh people get a hold of you and reach out to you, or how can they schedule their next move?

SPEAKER_01 28:04

Yeah, so go check out our website, is probably the best way. Uh provides all the information you're gonna need about questions pertaining to moving or how we do things or whatever. Um, that contact us form is gonna go straight to us for a query, you know. I'm pretty sure that's how you did. You called me and filled out that. So um, but yeah, at the end of the day, you can always just check out our website at choice movingcompany.com and uh and kind of look out what you need to look through what you need to there. And then when you're feeling like you're ready to, you know, get some more information, reach out to us almost any way possible. We prefer to kind of have our on-site guys go out and do a walkthrough. You get the best size and scope details. It's real easy to get in again that volume game where you're just operating on numbers or cold calling and just kind of trying to provide cheap quotes over the phone. But we think it's a recipe for disaster, inevitably. So we kind of flip that script on its head and and go with a much more customer service, customer service-based approach that also lends itself to just being a lot more accurate. Just like get in their house, build the rapport, actually see everything, document everything, then go back to the office and provide them with a real stellar quote, or if possible, just you know, on site. It just kind of depends on the overall. Because there's some parameters where you're like, I need a I need an hour to look at the weight of this and how many guys and stuff. So um, but yeah, I mean, that's pretty much it.

SPEAKER_00 29:24

Awesome, Joe. Well, thanks so much for being on the show. This is a great episode. Um, so Joe with Choice Moving Company, and uh that's a wrap, Joe. Appreciate it.

SPEAKER_01 29:33

Yeah, thanks for having me. It was a lot of fun.

SPEAKER_00 29:34

Awesome.